If for any reason you are not completely satisfied with your ActiveDogs purchase, you can return your merchandise within 30 days from the date of purchase. All returns must be issued RMA # in order for your return to be initiated. (note: any custom items are not eligible for return)

[If you purchased your item(s) on Amazon, please request return via Amazon directly]

Damaged/Defect Goods: 

Please contact us immediately upon receipt of your order if your item has arrived damaged, we will determine wither replacements can be sent immediately or if a claim with the shipping company needs to be filed. Please keep all original packing materials. 

Items not available for return:
Embroidered Clothing, Customized/Personalized Items, Vests with additional patches sewn on beyond standard quantity. Products on closeout or clearance.

All items being returned must have all original packaging and tags. All items must be in New Condition, not altered in anyway and must be free of all dog hair/stains/odors.
If items arrive with any of the above issues, we will return the package back to the customer and return will not be processed. 

Contact Customer Service: 1-877-302-1541 / 715-403-5060 or cs@activedogs.com

Cancelling Orders:

 Once an order is placed it can only be cancelled for a 100% refund if it has
not been processed by the shipping department & not a custom/personalized item. After the order is sent to the Shipping department we cannot cancel or change the order for any reason. If you would like to cancel the order by refusing the delivery the refusal fee will be subtracted from your refund for the return postage.