ActiveDogs.com - Privacy Policy/Accessibility Statement

This Privacy Policy describes how Activedogs.com LLC (“Activedogs.com,” “Company,” “we,” “us,” or “our”) collects, uses, discloses, stores, and protects personal information when you access or use https://activedogs.com and related services (collectively, the “Site”). By accessing or using the Site, you acknowledge that you have read and understood this Privacy Policy. This Policy applies to all users of the Site and governs the collection and processing of personal information in connection with our ecommerce operations, customer service, marketing activities, advertising, analytics, website functionality, and related services.

  1. Information We Collect

We may collect personal information that you voluntarily provide to us when you place an order, create an account, contact customer service, subscribe to marketing communications, participate in promotions, or otherwise interact with the Site. Such information may include your name, email address, telephone number, billing address, shipping address, account credentials, order history, customer communications, and product preferences.

When you make a purchase, we collect transactional information necessary to process and fulfill your order. Payment information is processed securely through third-party payment processors and ecommerce service providers. We do not directly store full payment card numbers or security codes on our servers.

We may also automatically collect certain technical and usage information when you access or interact with the Site. This information may include IP address, browser type, operating system, device identifiers, referral URLs, pages viewed, clickstream data, interaction behavior, advertising identifiers, approximate geographic location, and information regarding how you use and navigate the Site.

Information may be collected through cookies, pixels, server logs, tags, SDKs, and similar tracking technologies used for functionality, analytics, advertising, security, and website performance purposes.

  1. How We Use Information

We may use personal information to operate, maintain, and improve the Site and our business operations. Personal information may be used to process transactions, fulfill orders, provide customer service, communicate transactional information, personalize user experiences, analyze website traffic and usage trends, improve products and services, conduct advertising and marketing activities, detect and prevent fraud, maintain security, enforce our Terms of Service, comply with legal obligations, and protect our legal rights and interests.

Where permitted by applicable law, we may send promotional emails, SMS communications, product recommendations, abandoned cart reminders, and marketing materials relating to our products, services, promotions, and updates.

  1. Cookies and Tracking Technologies

The Site uses cookies, Meta Pixel, Google Analytics, Google Ads technologies, remarketing services, and similar tracking technologies to operate the Site, maintain shopping cart functionality, analyze user behavior, improve website performance, measure advertising effectiveness, and support personalized advertising and remarketing campaigns.

Certain cookies are necessary for the operation of the Site, while others are used for analytics, advertising, and marketing purposes. When required by applicable law, users may be presented with a cookie consent banner or similar notice allowing management of preferences relating to non-essential cookies and tracking technologies.

Users may adjust browser settings or use available opt-out mechanisms to limit certain tracking technologies; however, disabling cookies may affect Site functionality.

  1. Google Advertising and Remarketing

This Site uses Google Ads, Google Analytics, and related remarketing services to advertise online. Third-party vendors, including Google, may use cookies and similar technologies to display advertisements based on prior visits to the Site and other websites.

Users may manage advertising preferences through Google Ad Settings or applicable industry opt-out tools.

  1. Meta Advertising Technologies

The Site may utilize Meta Pixel and related Meta advertising technologies to measure advertising performance, create custom audiences, and deliver personalized advertising through Meta platforms including Facebook and Instagram.

Information collected through these technologies may be processed by Meta in accordance with Meta’s own privacy policies and practices.

  1. Disclosure of Information

We do not sell personal information for monetary consideration. However, certain advertising, analytics, and retargeting activities may constitute “sharing” or “targeted advertising” under certain state privacy laws.

We may disclose personal information to service providers and third parties that perform services on our behalf, including payment processors, shipping carriers, ecommerce platforms, hosting providers, analytics providers, fraud prevention services, customer support providers, advertising networks, email marketing providers, SMS communication providers, and infrastructure providers.

We may also disclose information when required to comply with applicable law, legal process, governmental requests, court orders, or to protect the rights, property, security, users, or operations of Activedogs.com.

In the event of a merger, acquisition, sale of assets, restructuring, or other business transaction, personal information may be transferred as part of the transaction subject to applicable law.

  1. Consumer Privacy Rights

Depending on your jurisdiction, including California and certain other U.S. states, you may have rights relating to your personal information, including the right to request access to personal information, request correction or deletion of personal information, opt out of targeted advertising or certain sharing activities, request information regarding data practices, or exercise additional rights provided under applicable law.

Residents of certain states may also have the right to opt out of the “sale” or “sharing” of personal information as defined under applicable law. Users may exercise applicable rights by contacting us at info@activedogs.com or by using any “Do Not Sell or Share My Personal Information” link made available on the Site.

We may require verification of identity before processing certain requests. We will not discriminate against users for exercising applicable privacy rights.

  1. SMS and Email Communications

By providing contact information through the Site, including during checkout, account registration, newsletter signup, or customer interactions, users may consent to receive transactional communications, marketing emails, promotional messages, product updates, SMS communications, and related notices from Activedogs.com where permitted by law.

Where SMS marketing is offered, users may be required to provide affirmative consent before receiving recurring automated marketing or transactional text messages. Consent to receive marketing communications is not a condition of purchase. Message and data rates may apply. Users may opt out of SMS communications by replying STOP to any message and may unsubscribe from marketing emails using the unsubscribe link provided within such communications.

We may utilize double opt-in verification procedures for marketing email subscriptions.

  1. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer support, fraud prevention, legal compliance, dispute resolution, business recordkeeping, enforcement of agreements, and operational needs. Retention periods may vary depending on the nature of the information and applicable legal requirements.

  1. Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Users are responsible for maintaining the confidentiality of account credentials and protecting their devices and passwords.

  1. International Data Transfers

If you access the Site from outside the United States, your information may be transferred to and processed in the United States or other jurisdictions where our service providers operate. By using the Site, you consent to such transfers where permitted by applicable law.

  1. Children’s Privacy

The Site is not directed to children under the age of thirteen (13), and we do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete such information.

  1. Third-Party Websites and Services

The Site may contain links to third-party websites, services, applications, or integrations that are not operated or controlled by Activedogs.com. We are not responsible for the privacy practices, content, security, or policies of such third parties.

  1. Do Not Track Signals

Certain web browsers may transmit “Do Not Track” signals to websites. Because there is no universally accepted standard governing such signals, the Site may not respond to Do Not Track requests at this time.

  1. Accessibility Statement

Activedogs.com is committed to improving digital accessibility and usability for all users, including individuals with disabilities. We continually work to improve accessibility consistent with generally recognized accessibility standards and best practices, including WCAG guidelines where reasonably applicable.

If you experience difficulty accessing any portion of the Site or require assistance, please contact us at info@activedogs.com or by telephone at (877) 302-1541, and we will make reasonable efforts to assist you.

  1. Legal Compliance

We may disclose personal information where necessary to comply with applicable law, enforce our agreements and policies, protect our legal rights and interests, investigate fraud or security issues, respond to lawful governmental requests, or protect the safety and security of users, customers, employees, or the public.

  1. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time in our sole discretion. Changes will become effective upon posting to the Site with an updated Effective Date. Continued use of the Site following the posting of revised policies constitutes acceptance of such changes.

  1. Website Compliance and Consent Practices

The Site may include persistent footer links to the Privacy Policy, Terms of Service, Accessibility Statement, Return Policy, and any applicable “Do Not Sell or Share My Personal Information” notice. During checkout or account registration, users may be required to acknowledge the Terms of Service and Privacy Policy before completing transactions or creating accounts. Records relating to consent, acceptance, and account activity may be retained for legal compliance, fraud prevention, and operational purposes.

  1. Contact Information

Activedogs.com LLC
N3710 2nd Street
Weyerhaeuser, WI 54895
United States

Email: info@activedogs.com
Phone: (877) 302-1541